APA Combined SIG: Patient and Family Centered Care and Urgent Care | Developing a Patient Centered Communication Toolkit for Providers

SIG Chair(s)

• 

  Stephanie Squires, MD (she/her/hers)

  Clinical Assistant Professor
  Stanford University School of Medicine
  Palo Alto, California, United States
• 

  Emily Montgomery, MD, MHPE (she/her/hers)

  Director of Education for the Division of Urgent Care Children's Mercy Kansas City
  Children's Mercy Hospitals and Clinics
  Kansas City, Missouri, United States
• 

  Lindsey Daon, MD (she/her/hers)

  Clinical Instructor
  Mayo Clinic Children's Center
  Rochester, Minnesota, United States

Effective communication is an essential component of pediatric care where providers must partner with patients and families within healthcare settings. Although many studies have demonstrated that effective communication skills may improve patient outcomes and facilitate provider-patient relationships, many clinicians still desire practical strategies to implement these communication skills. In this 90-minute workshop we will center conversations on navigating three provider-patient communication themes: miscommunication, expectation management, and language/cultural barriers. Participants will observe simulated scenarios within these three themes, discuss with fellow participants best communication strategies to apply, and leave with practical toolkits to be immediately applied to their clinical practice.

Presentations:

• 7:00am – 7:05am HST

  Developing a Patient Centered Communication Toolkit for Providers - Overview
  

  SIG Speaker: Amit Singh, MD (he/him/his) – Cook Children's Medical Center/Anne Burnett Marion School of Medicine at Texas Christian University
• 7:05am – 7:13am HST

  #1: Identify and Mitigate Common Sources of Miscommunication Between Caregiver and Provider Interactions
  

  SIG Speaker: Stephanie Squires, MD (she/her/hers) – Stanford University School of Medicine
• 7:13am – 7:21am HST

  #1: Identify and Mitigate Common Sources of Miscommunication Between Caregiver and Provider Interactions
  

  SIG Speaker: Emily J. Montgomery, MD, MHPE (she/her/hers) – Children's Mercy Hospitals and Clinics
• 7:21am – 7:34am HST

  #2: Use Skills Learned During This Session to Align Expectations of Medical Treatment Plans Between Caregiver and Provider
  

  SIG Speaker: Lindsey D. Daon, MD (she/her/hers) – Mayo Clinic Children's Center
• 7:34am – 7:46am HST

  #2: Use Skills Learned During This Session to Align Expectations of Medical Treatment Plans Between Caregiver and Provider
  

  SIG Speaker: Jessica S. Kosut, MD (she/her/hers) – University of Hawaii, John A Burns School of Medicine
• 7:46am – 7:54am HST

  #2: Use Skills Learned During This Session to Align Expectations of Medical Treatment Plans Between Caregiver and Provider
  

  SIG Speaker: Marissa Fakaosita, MD – University of Hawaii, John A. Burns School of Medicine
• 7:54am – 8:03am HST

  #3: Communicate Effectively with Caregivers with a Preferred Language Other Than English and Different Cultural Expectations
• 8:03am – 8:12am HST

  #3: Communicate Effectively with Caregivers with a Preferred Language Other Than English and Different Cultural Expectations
  

  SIG Speaker: Merency Refalopei, N/a (she/her/hers) – Kapi'olani Medical Center for Women and Children
• 8:12am – 8:30am HST

  Q & A
  

  Speaker: Stephanie Squires, MD (she/her/hers) – Stanford University School of Medicine