“Listening Neglect”: A Mixed-Methods Study of How Families Feel Unheard in Hospitals

Monica Soni, Boston Children's Hospital, Brookline, MA, United States; Angela L. Fan, Boston Children's Hospital, Boston, MA, United States; Elizabeth Micolisin, Boston Children's Hospital, Wayland, MA, United States; Marwa Elborki, Boston Children's Hospital, Boston, MA, United States; Jorge Olan, Boston Children's Hospital, Gainesville, FL, United States; Rachel K. D'Anna, Boston Children's Hospital, Boston, MA, United States; Kathryn P. Gray, Boston Children's Hospital and Harvard Medical School, Boston, MA, United States; Jazmin Arce, Nationwide Children's Hospital, Columbus, OH, United States; Sharon Calaman, New York University Grossman School of Medicine, New York, NY, United States; Allison Fleischer, UPMC Childrens Hospital of Pittsburgh, Wexford, PA, United States; Tejaswini Jagadeesh, UCSF Benioff Children's Hospital Oakland, Milpitas, CA, United States; Emilee M. Kendall, University of Nebraska Medical Center, Omaha, NE, United States; Michael McDermott, UPMC Childrens Hospital of Pittsburgh, Pittsburgh, PA, United States; Katherine Melton, Boston Children's Hospital, Boston, MA, United States; Aleisha Nabower, University of Nebraska Medical Center, Omaha, NE, United States; Theresa Serra, The Children's Hospital at Montefiore, Bronx, NY, United States; Shauna Schord, Nationwide Children's Hospital, Columbus, OH, United States; Erin Shaughnessy, University of Alabama School of Medicine, Birmingham, AL, United States; Cara E. Texler, Ohio State University College of Medicine, Columbus, OH, United States; Tetyana L. Vasylyeva, Texas Tech University Health Sciences Center School of Medicine, Amarillo, TX, United States; Jennifer Baird, Children's Hospital Los Angeles, Los Angeles, CA, United States; Alisa Khan, Boston Children's Hospital, Boston, MA, United States