Michael Posencheg, MD
Professor of Clinical Pediatrics
Children's Hospital of Philadelphia, United States
Healthcare aspires to be at a level similar to the high reliability industries across the world, such as the nuclear power and airline industries. The high reliability industries are learning organizations where solutions are targeted at the systems and processes. This results in long-term, stable initiatives that are sustainable over time.
Providing care for children requires a healthcare system that is highly reliable. The Pediatric population is not little adults. Their needs, at times very complex, should take into consideration cognitive, social, and psychological development of every child. Hence, there is a need to ensure that care provision to them should be reliably tailored to their needs holistically.
Leadership commitment forms an important basis to achieving high reliability in healthcare. As a governing body of the organization, they determine the quality and safety strategic priorities of the organization. They determine what should be measured over time to track the organizations learning journey. In addition, leadership will influence the safety culture of the organization. Creating a psychologically safe environment for people to carry out their duties and approaching problems from a systems mindset are key to this. Building trust and accountability are elements that shapes the culture of the organization. The right culture then will lead to building robust processes for improvement and learning in the care processes. Indeed, this will lead to a safe and highly reliable care for our children.
Speaker: Alvin Chang, MBBS, FRCPCH, FRCP(E) (he/him/his) – KK Women’s and Children’s Hospital
Speaker: Alvin Chang, MBBS, FRCPCH, FRCP(E) (he/him/his) – KK Women’s and Children’s Hospital
Speaker: Kristina A. Toncray, MD (she/her/hers) – University of Washington Pediatrics/Seattle Children's Hospital
Speaker: Pang Nguk Lan, RN – KK Women's and Children's Hospital
Speaker: Michael Posencheg, MD – Children's Hospital of Philadelphia
Speaker: Alvin Chang, MBBS, FRCPCH, FRCP(E) (he/him/his) – KK Women’s and Children’s Hospital
Speaker: Kristina A. Toncray, MD (she/her/hers) – University of Washington Pediatrics/Seattle Children's Hospital
